Privacy Policy of Liuyang Yuanazhi Trading Co., Ltd.

01.Information We Collect

We collect information that is needed to operate a trading business that designs and provisions computer integrated systems. The categories are set out below in plain language so that you can recognise the boundaries of what we gather and why.

Information you give us directly. When you submit the enquiry form on the contact page, register a wholesale user account, request a quotation, or write to our mailbox, you provide identifiers such as your name, the name of your organisation, a business email address, a telephone number, a postal address and any content you place in a message. This is personal information in the sense that it can identify you as a natural person.

Information collected as you use our systems. Our trade catalog platforms, wholesale order portals and supply chain tracking systems keep records of activity. This includes the pages and product catalogues you view, the orders you create or approve, search terms you type, the time of each action, and the device or network identifiers your browser or application presents.

Information about organisations and contacts with whom you trade. Where you use our systems to manage clients, suppliers or vendors, the data you enter about those organisations and their named representatives is processed on your instruction and under this policy as our records.

Payment and invoicing information. Where you place a paid engage for a system or a subscription, we handle enough data to make the billing work, which normally means an invoice address, a tax reference and a record of what you ordered. We do not store full card numbers on our own servers; card processing is done inside the payment provider session described in Section 8.

Enquiry and support correspondence. Messages you send, attachments you share and logs of our replies are retained so that we can honour a request and improve the next answer. We try to hold back nothing extra and keep only what a thoughtful office would keep.

02.How We Collect Information

Information reaches us through a small number of clearly named channels.

• Directly from you when you fill in a form, telephone us, send an email or sign an agreement.
• From your browser or recognised client when you visit our pages, because standard servers note the request line, the time and the network address.
• From the people who run your account, when they name you as the authorised contact for an organisation or an order.
• From suppliers and forwarding partners who report events into a shared supply chain tracking system that you or we operate.
• From marketing and analytics providers only where we have decided that a particular promotional channel is your reasonable expectation, and always under the choices described in Section 7.

We do not buy harvested contact lists from strangers, and we do not ask you to reveal sensitive personal data for ordinary trading. Where a genuine need exists for information about health or other protected categories on a trade, we ask specifically before it is collected and explain the purpose and legal ground in the same breath.

03.Purposes of Processing

We process personal information only for purposes a careful trading office would recognise.

• To answer your enquiry with an accurate proposal and scope.
• To create and manage your account, catalogue access and order history on the wholesale order portals and catalog platforms we provide.
• To execute, confirm, ship and invoice orders in line with the agreements you sign.
• To operate freight coordination tools and supply chain tracking systems that keep you and your customers informed about a delivery.
• To maintain supplier and vendor records inside vendor management systems with your consent and on your business instruction.
• To produce market analytics reports from aggregated and depersonalised trading data.
• To keep the systems available and secure, to troubleshoot faults and to meet legal and audit obligations.
• To send you service notices about planned maintenance or a change that affects your account. We never hide a service notice inside an advertising brochure.
• Where you have agreed, to send marketing about seasonal openings and new systems, each message offering a direct stop path.

04.Legal Bases for Processing

When a privacy law such as the European data protection regime applies to you, we rely on the following legal grounds, choosing the ground that fits the specific action.

Performance of a contract. Where we are configuring a system, hosting your account or fulfilling your order, processing is necessary to carry out the agreement we hold with you or your organisation. This is the foundation for most customer data.

Legitimate interests. Keeping our services safe, understanding how a catalogue is used, improving reliability and maintaining records of a business transaction are legitimate interests of ours. We balance those interests against your rights and will stop processing where your interests override ours.

Consent. Where we rely on consent, for example for marketing messages or for a specific transfer, we ask first, keep a dated record of the consent, and act on a withdrawal the moment you tell us. Withdrawing consent never removes the data we hold on another legal ground, but it stops the consented use.

Legal obligation. Certain accounting, customs, health, safety and tax duties require us to keep specific records for fixed periods. Where that applies, the law, not your preference, sets the retention clock.

05.Corporate Details and Contact Directory Data

In running enquiries, projects and invoices we maintain a contact directory that belongs to Liuyang Yuanazhi Trading Co., Ltd. The directory holds the name, role, organisation, office email and office telephone of the people we genuinely work with. Business cards handed to us at a factory visit or a fair are a typical source.

We use this directory to reach the right person, to coordinate freight and vendor events, and to route seasonal notices only to those who opted in. The directory is not published and is not rented out. People named in the directory may at any time ask us to correct an entry, to stop a particular use, or to remove a record that is no longer relevant to active work, subject to the retention rules in Section 10.

Our corporate identity helps you verify who holds your data: the registered office is No. 68 Xianjinzu, Yongfu Village, Yonghe Town, Liuyang, Changsha - 410000, China (CN).

06.Log Data on Our Trade Systems

Every computer system, including the ones we design, produces log lines. A standard entry records the request time, the page or function called, the result code and the numeric address of the calling machine. Where you sign in, the log may also carry your account identifier so that we can tell, for example, which user approved a purchase order.

We use logs to answer three questions: is the service healthy, is anyone acting abnormally, and what should be improved next season. Logs help us detect a misconfigured quotation screen, a bot sweeping the catalogue, or a route to a warehouse that always runs late. We keep logs long enough to spot a pattern and no longer than we would keep an equivalent paper register. Logs are stored apart from the catalogue and order databases, and access to them is limited to the operations and support team.

07.Details of Cookies and Similar Technologies

Our catalogues and portals use a small set of browser storage tools so that a session stays tidy and a repeated visitor is not asked the same question twice. These tools serve three jobs.

Essential session storage. A session marker holds your sign-in state while you work. Without it, adding an item to an order or moving between the catalogue and the checkout would not remember who you are.

Preference storage. A preference note remembers harmless choices such as your display currency, your catalogue density or the language grain you chose, so the interface feels steady on your next visit.

Measurement storage. When we have permission, a measurement note counts the pages and products that matter, so that the market analytics reports reflect real demand rather than guess work. These notes carry no card details and reveal no message content.

You can block or clear these tools in your browser settings at any time. Blocking the essential session marker will prevent you from using a signed-in order portal, because sign-in depends on it. Blocking only the measurement notes harms nothing except our ability to plan the next catalogue.

08.Sharing Your Information with Others

We share personal information only where a purpose above requires it, and only with parties we can hold to the same care. The main groups are these.

• Service providers who host our pages, run our email, process payments, or back our systems up. Each is bound by a written agreement that sets out the permitted use.
• Freight forwarders, shipping lines, warehouses and customs brokers, only as needed to move your order and only to the extent each partner needs to see.
• Your customers where you ask us to operate a supply chain tracking view that shows them their own shipments and no one else.
• Professional advisers, such as auditors, insurers and lawyers, where a genuine duty or defence arises.
• Public authorities, only where law compels disclosure or where we must protect a right, and always in proportion to the requirement.

We hold each forwarder and broker to a policy that the delivery data you enter stays your trade data. A partner who uses our application never gains a permanent copy of another buyer order history, and never merges your catalogue with their own.

09.International Transfer of Data

Liuyang Yuanazhi Trading Co., Ltd. is registered in China (CN) with its address at No. 68 Xianjinzu, Yongfu Village, Yonghe Town, Liuyang, Changsha - 410000. A portion of the applications we operate relies on infrastructure and service providers in other countries, chosen for reliable routing of trade data between Liuyang, regional hubs, ports and the final market for the goods.

Before any transfer takes place we apply a recognised safeguard. Where an adequacy decision covers the destination, we rely on it. Where it does not, we use standard contractual terms or another transfer tool that a data protection authority accepts, and we keep the evidence on file so that an audit can confirm the chain is documented.

You may ask us, through the contact details in Section 16, for a summary of the states in which your data is processed and the safeguards we rely on. We will give you a truthful answer without disclosing confidential infrastructure details that would weaken security.

10.How Long We Keep Your Information

We keep personal information only as long as a purpose genuinely needs it, then remove or de-identify it. The following guide matches the way the office works.

• Enquiry correspondence is kept for two years after the last useful exchange, then purged unless it grew into a contract.
• Account and transaction records for an active customer are kept for the life of the relationship plus the statutory retention period that applies to invoices and trade documents.
• Log data in aggregated form is kept for up to thirteen months.
• Support session notes are reviewed on the same cadence as the enquiry file.
• Records that a law requires us to keep, such as tax evidence and customs papers, are kept for the legal period and no longer.
• Where a blocked account is closed, we clean identifiable records within ninety days unless a law or an active claim tells us to hold on.

11.Security of Your Information

We build the same security discipline into the systems we design for you. Access to an account requires a set of credentials that we never send in clear text and never share between users. Transport connections to our pages and portals are encrypted so that an order entered at a warehouse counter does not travel across the office network in plain sight.

Behind that, the duties are simple and firm. Access to records is limited to the staff whose work needs it. Changes to an order or a vendor record carry the name of the person who made them. Backups are taken regularly and tested, and recovery is rehearsed rather than hoped for. Passwords are stored in a form that even an administrator cannot read back. Card payments leave our own premises entirely and happen inside the provider window described in Section 8.

No system is immune from human error, and we therefore keep a clear breach response: a named person is notified first, the leak is stopped and assessed, affected people are told if there is a real risk to them, and regulators receive the notice their law requires. We are honest that incident response is part of good engineering, not a sign of failure.

12.Privacy for Children

Our systems serve trading businesses, quotations, freight and wholesale orders. They are not aimed at children, and we do not knowingly collect information directly from a child below the age that local law treats as capable of consent without a parent. As a general measure we avoid processing data from anyone under sixteen where our services do not need it, and we treat an identified account as belonging to the trading organisation rather than to an individual child.

If a parent or guardian learns that a minor has supplied information through one of our systems, that person should write to us through the contact details in Section 16 without delay. If the information has no legitimate business use, we will remove it promptly and confirm removal in writing, subject to any legal duty to keep a bare record. We make this undertaking without asking the child again, since the request for removal comes from a responsible adult.

Privacy for Children is treated with the same seriousness as every other section of this policy, and it is part of the induction reading for every member of the operations team.

13.Your Rights and Choices

Depending on the law that applies where you live, you may hold a bundle of rights over your personal information. We honour the bundle that fits your situation, including the right to receive a copy, to correct a mistake, to ask that processing stop, to ask that data be erased, to withdraw consent, to object to a legitimate-interests use, to restrict a use while a complaint is checked, and to receive your data in a portable, readable format where that is technically appropriate.

Exercising a right is always free, never conditional on buying another service, and never a reason to treat you less well. To make a request, contact us by the routes in Section 16 and tell us what you want changed and which account or transaction it concerns. We will ask you to confirm your identity where that is reasonable, so that we do not hand one person another person data over the telephone.

We answer within the period your local law sets, normally one month. Where a request is complex or repeated we may need more time, and we will tell you the reason and the schedule rather than stay silent. If you believe we have mishandled your data, you may also complain to the data protection authority with authority over you. We ask that you give us a chance to fix a mistake first, because a quiet correction is better for everyone than a dispute built from a misunderstanding.

14.Third-party Sites and Services

This Privacy Policy covers the pages and systems owned and (unless a specific agreement says otherwise) operated for Liuyang Yuanazhi Trading Co., Ltd. The site may link to external pages, such as those of a shipping line, a payment gateway or a trade association, that are not under our control. When you leave our pages, that destination privacy notice starts to govern you, not this one.

We do not gather your data from those external pages, and we do not instruct them to gather it for us beyond what a normal link to a booking or payment flow requires. If an external service feels intrusive, please tell us so that we can review whether the link still serves you, because convenience should never come at the cost of a surprise.

Where a supply chain tracking system shows events sourced from a carrier feed, the carrier remains the responsible party for the accuracy and privacy of its own event stream, and our role is to present that stream faithfully to the appropriate account.

15.Changes to This Policy

We review this policy whenever our services, our law or the way we handle data change materially. You will find the effective date at the top of the page, and the wording here is the wording that applies from that date onwards.

Where a change is large, such as a new category of data or a new kind of sharing, we will give you a clear notice ahead of time through the channel we normally use for you, such as the mailbox on your account, rather than burying the change in a stack of other announcements. A material change never applies retroactively to strip away a right you held under an earlier version.

If you keep using a service after a reviewed policy is posted, that continued use is read as acceptance of the new version for the future. If you disagree with a change, you may stop using the service and ask us to close the account under Section 10 and Section 13. The version that applied on the day you acted governs that action.

16.Contact and Data Controller

The data controller for the purposes covered by this policy is the party that decides the purposes and means of processing, which is the trading company behind the systems.

For a privacy request, please be clear and specific: name the service, the account or transaction, and what you would like us to do. We reply within one business day to confirm we have understood the request, then act within the period your law sets. During the Liuyang firework export season our reply to a general question may take slightly longer, but a privacy request is always routed to the responsible staff member first.